If you cancel your order within the 14-day cancellation period, we will issue your refund within 14 days of receiving the returned item.

Refunds will be made using the original payment method.

Where applicable, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will refund only the cost of the standard delivery service.

If an item is faulty, damaged or not as described, you may be entitled to a replacement or refund, depending on the circumstances and in accordance with your statutory rights.

If you receive a damaged or defective print, you can report a problem using our Damage & Defect Claim Form or by emailing hello@iainmortimerdesign.co.uk. with details of the problem and clear photographs of the print and packaging. We may be able to resolve the issue without requiring the print to be returned.

Nothing in this Refund Policy affects your statutory rights under UK consumer law.